Applications are invited for filling up the following position at BITS Pilani - Off Campus Programmes & Industry Engagement:

Job Title: Customer Success Manager

Minimum Qualification and Experience

• MBA from a reputed institute.
• Minimum 4 - 8 years of post-qualification work experience in customer facing roles in customer success, business development or program coordination.
• Preferably would have worked in executive education or working professional programs with Universities, EdTech Companies, Test Prep / Assessment Companies.
• Should have cross functional team management skills - Business development, operations, academic team and student support.
• Best Practices in Customer Relationship Management, Adherence and Improvement of Standard Operating Procedures, Proficient at Microsoft Office.
• Process Orientation, Planning and Organizing Skills, Team Management, Working with Cross Functional Team, Excellent Verbal, Listening and Written Business Communication Skills, Multi-Tasking Abilities, Analytical Skills, Stakeholder Management, Problem Solving Skills, Time Management Skills, Attention to Detail, and Result Orientation.

Details are available on Institute’s website (https://www.bits-pilani.ac.in/careers/non-academic/).

The position is open for both internal and external candidates. We request you to refer suitable candidates for the above positions. 

Internal candidates are requested to submit the application along with a letter justifying their suitability for the position duly forwarded by their Reporting Officers to jobs@wilp.bits-pilani.ac.in with details of the Position applied in the subject.

External candidates may directly apply at: https://forms.gle/RBy88mNZdsCAgR6t9

The last date to submit the applications for this position is Feb 22, 2026.          

Click here for more details.

HR (Off Campus)